We’re here to help.

Get in touch

Contact us in German or Persian about technical problems, the annual Premium subscription or content feedback. Please include your device model, iOS and app versions, and a short description of the steps that lead to the problem.

Manage or restore your subscription

Open the Premium page in TheoriePass. “Abo im App Store verwalten” (manage subscription in the App Store) lets you check renewals or cancel; “Käufe wiederherstellen” (restore purchases) checks access again with the same store account. Deleting the app does not cancel the subscription. A purchase does not transfer automatically between Apple App Store and Google Play. Personal activation codes are not restored by the App Store’s restore-purchases function.

Report a content issue

Include the question ID, the catalogue version shown in the app, and a brief description of the error or unclear translation so we can review the right content. Please do not send passwords, activation codes, payment details or identity documents.

Privacy and local data

You can export or delete your learning progress and answers directly in the app. Optional error reporting and usage statistics can be turned off independently in privacy settings. To request access to or deletion of server-side data, email us with the subject “Datenschutz” (privacy).

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